Manchester chatbot service

Frequently Asked Questions

This page answers the questions we hear most often from businesses in Manchester and the surrounding area who are considering a chatbot for their website, social channels or booking system. Rijeno has built and configured chatbots since 2014, working with 1,260 clients across 2,471 completed jobs. If your question is not covered here, contact us directly and we typically reply within 4 hours.

How a Chatbot Project Is Organised

  1. Initial enquiry. You send a request through our contact form or by phone. A member of our 15-person team reviews it and replies within 4 hours with initial questions.
  2. Discovery call. We discuss your goals: lead capture, customer support, bookings or order tracking. We ask about your current tools and where the bot needs to sit.
  3. Scope and quote. We send a written scope covering conversation flows, integrations and a fixed price in pounds sterling. No work starts until this is agreed.
  4. Build phase. We draft conversation flows, connect the bot to your website, social page or booking system, and set up fallback replies for questions it cannot answer.
  5. Internal testing. We run the bot through common customer scenarios and check response accuracy before it goes live.
  6. Launch and handover. The bot goes live on your chosen channel. We provide a short guide so your staff can view conversation logs and edit basic replies.
  7. Follow-up support. We check in after launch to review performance and make adjustments. Many clients return for a second job once their needs change.

A business chatbot is a program that answers messages from customers automatically, based on rules or pre-set conversation flows. It can sit on your website, a messaging app, or inside a booking page. Instead of a customer waiting for a staff member to reply, the bot answers common questions immediately: opening hours, pricing, appointment slots, order status. More complex bots can also collect a customer's details and pass them to a member of staff when a question needs a human answer.

Any business that answers the same customer questions repeatedly can benefit. This includes trades businesses fielding quote requests, clinics and salons managing appointment bookings, retailers answering delivery and stock questions, and hospitality venues handling table or room enquiries. We have worked with clients across Manchester who wanted to reduce the number of repetitive phone calls and emails their staff handle each day.

Timelines depend on how many conversation flows are needed and how many systems the bot connects to. A simple bot answering FAQs and collecting contact details can be ready within a couple of weeks. A bot integrated with a booking calendar or an order system takes longer, since we need to test the connection carefully. We give an exact timeline once we understand your requirements during the discovery call.

We build chatbots for websites through an embedded chat widget, and we also configure bots for social messaging channels where your customers already message you. The choice depends on where your customers currently try to reach you. Many clients start with one channel and add a second one later, once they see which channel their customers use most.

We write conversation flows in plain, clear language that matches how your staff already speak to customers. We avoid overly formal or robotic phrasing. The bot does not pretend to be a human member of staff; it introduces itself as an automated assistant and hands off to a real person when a question is outside its scope. This keeps things honest with your customers.

Every chatbot we configure includes a fallback response. If the bot cannot match a customer's question to a known flow, it says so directly and offers to collect the customer's contact details or forward the conversation to a member of your team. We design these fallback paths carefully so customers are never left without a next step.

Yes, this is one of our five core services. We connect the chatbot to your existing booking calendar so customers can see available slots and confirm a booking without a phone call. If you do not currently use a booking calendar, we can discuss options during the discovery call and recommend an approach that suits your current setup.

Yes. After launch, we check in to review how the bot is performing and adjust conversation flows based on real customer questions. Out of our 1,260 clients to date, 381 have returned for a second job, often to expand the bot's scope or connect it to a new system. Support arrangements are agreed as part of your quote.

Cost depends on the complexity of the conversation flows and the number of systems the bot needs to connect to. A basic FAQ and enquiry bot costs less than one integrated with a live booking system or stock database. We provide a fixed quote in pounds sterling after the discovery call, so you know the full cost before any work begins.

This depends on the platform the bot runs on and whether ongoing adjustments are included. Some clients prefer a one-off build with support billed separately as needed. Others prefer an ongoing arrangement that includes regular review and updates. We lay out the options clearly in the quote so there are no surprises later.

Yes, we can set up conversation flows in more than one language if your customer base needs it. This is agreed during the discovery call so we can plan the extra flows and testing time into the project scope from the start. Multi-language bots take longer to build and test than single-language ones.

Yes. Website chat widgets we build are tested on mobile screens as part of our standard process, since most customer messages now come from a phone rather than a desktop computer. We check that the chat window resizes correctly and that buttons remain easy to tap on smaller screens before the bot goes live.

Yes. At handover, we provide a short guide showing your staff how to view conversation logs and edit basic text replies, such as opening hours or a seasonal message. For larger changes to conversation flows or new integrations, we recommend contacting us so the change is tested properly before it goes live.

We start by asking about the questions your customers ask most often, the systems you currently use for bookings or orders, and where you want the chatbot to appear. It helps if you can share a few example customer enquiries from email or phone calls, since these form the basis of the conversation flows we design.

Our office is based at 146 Rochdale Road in Manchester, and this is the area we focus on. Since chatbot setup and testing calls can be done remotely, we are able to work with businesses through phone and video calls, but our current client base and local knowledge are centred on Manchester.

Yes, order tracking is one of the more common requests we receive. We connect the chatbot to your order system so customers can check status by entering an order number, rather than emailing to ask. This reduces the volume of "where is my order" messages your team needs to answer manually.

A rule-based bot follows a fixed decision tree: if a customer picks an option or types a known phrase, it gives a set reply. An AI-assisted bot can interpret a wider range of phrasing and respond more flexibly, but needs closer review to make sure its answers stay accurate. We recommend the approach based on how varied your customer questions are, and explain the trade-offs during the discovery call.

We build conversation flows directly from information you provide, such as your pricing sheet, service list, and current opening hours. Before launch, we run through typical customer scenarios ourselves to check replies match what you actually offer. If your details change, such as new hours or a new service, we recommend updating the bot promptly so it stays correct.

Yes. A common setup is for the bot to ask a few qualifying questions, such as budget range or type of enquiry, then collect a name and contact number before forwarding the conversation to your team by email. This means your team only spends time on enquiries that already have basic details attached.

Customer data collected through the chatbot, such as names and contact details, is stored according to the settings agreed with you during setup, usually within your existing customer system or a secure form submission. We discuss data handling as part of the scope document so you know exactly where information is stored and who can access it.

Yes. We regularly review existing chatbot setups, identify gaps in conversation flows, and add new integrations such as booking or order tracking. We start by reviewing your current bot's logs to see where customers are dropping off or asking questions it cannot handle, then propose specific improvements.

We offer five core services: chatbot design and build, booking calendar integration, order tracking integration, lead collection setup, and ongoing review and adjustment. Each service can be taken on its own or combined, depending on what your business needs. We can walk through each option on the services page or during a call.

Our typical reply time is 4 hours during business hours: Monday to Friday 07:30 to 20:00, and Saturday 10:00 to 17:00. We are closed on Sunday. If you send a message outside these hours, we reply as soon as we reopen. This applies to both new enquiries and questions from existing clients.

Rijeno was founded in 2014, which means we have been working in this field for 12 years. Over that time, our team of 15 people has completed 2,471 jobs for 1,260 clients. We have focused on Manchester throughout, which has let us build a close understanding of the kinds of businesses and customers common to the area.

That is a fair question to ask before committing to any project. During the discovery call, we ask about your current customer enquiries and where time is being spent answering repeat questions. If a chatbot does not look like a good fit for your situation, we say so directly rather than pushing a project that will not help.

Yes. We show your team how to pause the chatbot during handover, for example if you are closed for a holiday period or need to take it offline temporarily. Pausing the bot does not delete its configuration, so it can be switched back on without needing to rebuild any conversation flows.

Send a message through our contact form, call +44 161 734 3158, or email [email protected]. Include a short description of your business and the kind of customer questions you want the chatbot to handle. We reply within 4 hours during business hours and arrange a discovery call from there.

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