Privacy Policy

Last updated: 2024

Rijeno ("we", "us", "our") provides services relating to the creation and configuration of chatbots for business. This Privacy Policy explains how we collect, use, store and protect personal data obtained through our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Policy or how we handle your personal data, please contact us using the details in the "Contact Us" section below.

1. Who We Are

Rijeno is the data controller responsible for the personal data described in this Policy. Our registered contact details are:

Rijeno
146 Rochdale Road, Manchester, M35 0HG, United Kingdom
Email: [email protected]
Phone: +44 161 734 3158

2. Personal Data We Collect Through Our Form

Our website includes a contact/enquiry form. When you submit this form, we collect the following personal data:

Name — so we can address you correctly and personalise our response;
Email address — so we can reply to your enquiry;
Phone number (where provided) — so we can contact you directly if needed;
Message content — the details you choose to share about your enquiry or project requirements.

We do not collect any personal data through this website other than what you voluntarily submit via the form, and the consent preference stored in the cookie described in Section 5.

3. Why We Process This Data

We use the personal data submitted through the form for the following purposes:

To respond to your enquiry about our chatbot creation and configuration services;
To provide you with information, quotes, or proposals you have requested;
To maintain records of correspondence for legitimate business purposes;
To comply with any applicable legal or regulatory obligations.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent — you provide your data voluntarily by submitting the form, and you may withdraw this consent at any time;
Legitimate interests — we have a legitimate interest in responding to enquiries and managing our business relationships with prospective and existing clients, provided this does not override your rights and freedoms;
Legal obligation — where applicable, to comply with our obligations under UK law.

5. Cookies

Our website sets only one cookie, named "privacy_state". This cookie stores your consent choice regarding privacy preferences for a period of one year. We do not use any analytics cookies, tracking cookies, session cookies, or third-party cookies of any kind on this site.

Advertising measurement is only activated after you have given consent, and it operates exclusively on the confirmation page following a completed action on our site. No advertising measurement takes place elsewhere on the website, and none takes place without your prior consent.

6. How Long We Keep Your Data

Data Type	Retention Period
Form submissions (name, email, phone, message)	Up to 24 months from the date of last contact, unless a longer period is required for an ongoing business relationship or legal obligation
Cookie consent record ("privacy_state")	1 year from the date of consent, after which it expires and is reset

After the applicable retention period, personal data is securely deleted or anonymised unless we are required by law to retain it for longer.

7. Who We Share Your Data With

We do not sell or rent your personal data. We may share personal data with:

Service providers who support our website hosting, email communications, and IT infrastructure, acting under contractual obligations to protect your data;
Professional advisers such as accountants or legal counsel, where necessary;
Regulatory or law enforcement authorities, where we are legally required to disclose information.

We do not transfer personal data outside the United Kingdom other than where a service provider requires it, in which case we ensure appropriate safeguards are in place in accordance with UK data protection law.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access — to request a copy of the personal data we hold about you;
Right to rectification — to request correction of inaccurate or incomplete data;
Right to erasure — to request deletion of your personal data, subject to certain exceptions;
Right to restrict processing — to request that we limit how we use your data;
Right to data portability — to request your data in a structured, commonly used format;
Right to object — to object to processing based on legitimate interests;
Right to withdraw consent — at any time, where processing is based on consent.

9. How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at [email protected]. We will respond to your request within one month, as required by UK data protection law. We may request proof of identity before processing your request.

10. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.

11. Contact Us

For any questions regarding this Privacy Policy or the personal data we hold about you, please contact:

Rijeno
146 Rochdale Road, Manchester, M35 0HG, United Kingdom
Email: [email protected]
Phone: +44 161 734 3158

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.