Below is the full list of what we build and maintain from our Rochdale Road office. Each service can be booked on its own or combined into a package. Prices are fixed per project, not per hour, so you know the total before work starts.
A chatbot written from scratch for one specific business, matched to its products, tone and typical customer questions. We map out the conversation flows first, then build the logic and connect it to your website or messaging channel. Suited to shops, clinics and trades firms that need something more precise than a generic template. Includes one round of flow revisions after the first draft is shown to you.
For businesses that already have a chatbot but find it answers poorly or misses common questions. We audit the existing setup, rewrite weak responses and adjust the decision logic so fewer conversations end in a dead end. This is a configuration pass on an existing bot, not a new build. Most clients choose this after their first three months of live use, once real customer questions have shown where the gaps are.
Connecting the chatbot to the tools you already use for bookings, orders or customer records, so conversations turn into entries in your system without manual copying. We work with common booking calendars, order platforms and spreadsheets exported from your CRM. Setup includes testing with sample data before going live, and a short handover call so your staff know where new leads appear. Applies to one connected system per project.
Ongoing checks on how the chatbot is performing after launch: which questions it fails to answer, where visitors drop off, and whether response times stay within target. We send a short written report each month with two or three concrete adjustments, rather than a long list of statistics nobody reads. Billed monthly, cancel any time with notice before the next billing date. Suited to businesses that want the bot looked after without hiring someone in-house.
A one-hour session, in person near Manchester city centre or by video call, to work out whether a chatbot fits your business and which service above makes sense. We look at your current volume of enquiries, your busiest hours and where staff time is being spent answering repetitive questions. You leave with a short written recommendation, not a sales pitch. Many clients apply this fee toward a booked project within 30 days.
You send details through the contact form or by phone. We reply within 4 hours during business hours with questions or a proposed next step.
We confirm which service fits, agree the price from the list above, and set a delivery date in writing before any work begins.
Work is carried out by our team of 15, with a single point of contact for you throughout, so you are not passed between different people.
You test the chatbot before it goes live. We adjust flows based on your feedback, then hand over access and a short usage note.
Since 2014 we have completed 2,471 jobs for 1,260 clients; 381 of them returned for further work, most often opting into monthly monitoring.
Tell us about your business and current enquiry volume. We reply within 4 hours, Monday to Friday 07:30-20:00 and Saturday 10:00-17:00.
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